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About Support
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The SmartLinx Solutions support team is a group of highly experienced and accomplished software, hardware, and consulting personnel that can answer any of your questions regarding the full array of SmartLinx applications.
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“Clients for Life”
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It is the goal of our organization to create “clients for life,” and the support process is essential in establishing this kind of relationship. We use a variety of tools to provide clients with both resources and live support personnel during all hours of the day. We use an advanced online Issue Tracking and Quality Management System that is our way of maintaining a complete service history for every one of our clients, big or small. These issues are always available for clients to reference after they have been resolved, as well as an extensive knowledge base that documents all features and upgrades to the applications.
Three Layered Support
SmartLinx utilizes a three layered support structure of technical support staff, assuring the customer that all issues are filtered by content and urgency and are immediately routed to the best suited and most qualified personnel within our organization.
SmartLinx Solutions offers the client various methods to submit and track issue and requests status, including a Toll-free support line, Real-time Online support and a web based help desk.