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Contact Support
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With SmartLinx Support Team you only need to make one call or submit one issue to resolve any concerns that you may have. The support team is highly experienced and very knowledgeable on issues ranging from our Access Control System to our Web Payroll application and will guide you step by step until your issue is resolved.
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Online Support
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SmartLinx Solutions’ Online Support provides complete, immediate, and documented response to all issues that may arise. Our support staff continually documents support calls and follow-ups through our online Quality Management System (QMS) for our clients’ reference, satisfaction, and the continuing improvement of their business.
SmartLinx Solutions ensures that no issue goes unattended. Upon submission, issues are analyzed by our first level support staff, and are then routed and assigned to the best suited and most qualified support team members. We are dedicated to informing clients of every step taken towards the resolution of their issues. Therefore, the client receives an email notification, when any note or status change is reported. This method allows our clients to easily monitor the support process.
Our online QMS contains an extensive knowledge base, featuring an array of Frequently Asked Questions (FAQ’s) with articulate responses, as well as user manuals and other supplementary materials. Furthermore, our library contains a wealth of resources about many of the system’s features, and is available to the customer at any time. With resources like this at our clients’ convenience, we ensure that they get the most out of our products.